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Global Effectiveness
Design and delivery of a company-wide Global Effectiveness program for staff, managers, senior managers, directors, and vice-presidents based in the U.S., E.U., APAC, Latin America, and the Middle East.
Topics Included:
Communicating Across Cultures
Selling & Marketing Across Cultures
Global Negotiations
Global Team Building
Managing Virtually
Country Specific Briefings
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Excellence in Customer Service
Design and Delivery of a series of customized Excellence in Customer Service workshops for 3000+ employees in 27 different divisions across the USA.
Topics Included:
Values and expectations that people bring to a service encounter.
Avoiding the “10” Survey Syndrome
Consistently exceeding customer expectations.
Recognize the potential impact value differences can have on business and day- to-day exchanges.
Increase the level of Accountability on and between each team.
Create a more consistent, predictable and familiar customer service experiences for both internal and external customers.
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Success Across Cultures
Design & Delivery of a multiple division cross-cultural effectiveness program for professionals in Sales, Marketing, Design, Customer Service and Construction departments across the USA.
Topics Included:
Communicating Across Cultures
Selling Across Cultures
Global Negotiations
Deep Dives: India and China
Customer Service Across Cultures
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The Start-up: Core Leadership Skills
Design & Delivery of a company-wide leadership skills programs for up and coming managers working at this hyper-growth startup.
Topics Included:
Expectation & Goal Setting
Recognition & Reward
The 1:1
Team Formations
Managerial Coaching Skills
Delivering Effective Feedback
Motivating & Engaging Team Members
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Diversity & Inclusion
Design and delivery of a National Diversity and Inclusion program for all levels of employees based in the U.S.
Topics Included:
Managing a Diverse Workforce
Communicating Across Cultures
Generational Diversity
Managing Virtually
Employee Retention and Engagement
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Managing at a Start-Up
Design & Delivery of company wide coaching and skill building program for young leaders and managers who are new to their roles in the workforce.
Topics Included:
Communication
Trust & Influence
1:1 Coaching
Delivering Effective Feedback
Motivating & Engaging Team Members
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Efectividad Global
Diseño y entrega de un programa de efectividad a nivel global para toda la compañía para el personal, gerentes generales, gerentes senior, directores y vicepresidentes con sede en los EE. UU., Unión Europea, APAC (Región Asia- Pacifico), América Latina y Medio Oriente.
Temas Incluidos:
Comunicación a través de las culturas
Venta y comercialización a través de culturas
Negociaciones globales
Formación de un equipo global
Gestionando Virtualmente
Sesiones informativas específicas por país
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EXCELENCIA EN SERVICIO AL CLIENTE
Diseño y entrega de una serie de talleres personalizados de Excelencia en Servicio al Cliente para más de 3000 empleados en 27 divisiones diferentes en los Estados Unidos.
Temas Incluidos:
Valores y expectativas que las personas aportan a un encuentro de servicio.
Evitar el síndrome “10” de las encuestas
Constantemente superando las expectativas del cliente..
Aumentar el nivel de Responsabilidad en y entre cada equipo.
Cree experiencias de servicio al cliente más consistentes, predecibles y familiares para clientes internos y externos.
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Éxito a Través de Culturas
Diseño y entrega de un programa de eficacia multicultural entre departamentos múltiples para profesionales en los departamentos de Ventas, Marketing, Diseño, Servicio al Cliente y Construcción en los Estados Unidos.
Temas Incluidos:
Comunicación a través de las culturas
Vendiendo a través de las culturas
Negociaciones globales
Inmersiones profundas: India y China
Servicio al cliente a través de las culturas
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Liderazgo en el Start-up
Diseño y entrega de programas de habilidades de liderazgo por toda la empresa para los gerentes que trabajen en esta nueva empresa de hipercrecimiento.
Temas Incluidos:
Establecimiento de metas y exepectativas
Reconocimiento y Recompensa
El 1: 1
Formaciones de equipos
Habilidades de Coaching Gerencial
Motivar a los miembros del equipo
Mostrar Más
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Diversidad e Inclusión
Diseño y entrega de un programa nacional de diversidad e inclusión para todos los niveles de empleados con sede en los EE. UU.
Temas Incluidos:
Manejando una fuerza laboral diversa
Comunicación a través de las culturas
Diversidad generacional
Gestionando Virtualmente
Retención y compromiso de los empleados
Mostrar Más
Mostrar Menos
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Dirigir una Start Up
Diseño y entrega de un programa de capacitación y desarrollo de habilidades en toda la compañía para jóvenes líderes y gerentes que son nuevos en sus roles en la fuerza laboral.
Temas Incluidos:
Comunicación
Confianza e influencia
Entrenamiento 1:1
Entrega de feedback efectivo
Motivar y comprometer a los miembros del equipo
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