Michael’s interactive and entertaining presentations resonate with people from all walks of life and careers: from CEOs to college students to those in sales, engineering, marketing, design, hospitality, finance, and education, and numerous other fields that have become increasingly multicultural arenas.

Audience members are led on an eye-opening journey of self-discovery in which they uncover the many ways their own culture shapes their perceptions and behaviors, impacting everything they need and want to accomplish in their jobs and personal lives. In turn, this increased awareness enables them to establish more productive, profitable, and peaceful connections with people from all walks of life and all corners of the world.

SPEAKING TOPICS

All presentations can be delivered in English, Spanish or Brazilian Portuguese.  They are entirely customizable to a variety of formats, including:
 

Keynotes
Delivered to Companies, Teams, and at offsites and Conferences.

Thought Leadership
Delivered to C-suites, Executive, and Senior Leaders.

Fireside Chats
In-depth conversations with key stakeholders, with a larger audience.

THE POWER OF 3

What if I told you that three key skills lead to success in life? And that they are easy to identify. And growing your ability to put them into practice is not a significant challenge. And that the result of doing so can create a remarkable difference in how your life unfolds. From a boosted self-awareness to slight modifications in your responses to everything around you, enhanced connections with colleagues and customers become available, allowing for a life filled with more peace, purpose, and prosperity. Access the power.

FUTURE-PROOF MINDSET

After attending this talk, you will be protected entirely or “proofed” from what the future holds. No, not really. Yet that is what is being promoted these days and very often wanted when it comes to being prepared for what the following days, weeks, months, and years have in store for us. To “proof” something means to make oneself less susceptible and vulnerable to things that can cause you harm. We winter-proof cars to lessen the chance of rust damage and hurricane-proof homes to dampen destruction from wind and rain. When it comes to future-proofing our workforces and organizations, it’s not about becoming less vulnerable and susceptible but about becoming more. This highly interactive and engaging talk highlights the one thing teams and leaders should make themselves more vulnerable and sensitive towards. When done right, the one thing prepares people to better deal with the diverse array of adversity we may face in the future.

GROW YOUR GLOBAL IQ

This talk introduces the Cultural ROI™ technique that enables people to RECOGNIZE cultural cues, OPEN their minds to alternative ways of thinking, and IDENTIFY opportunities to adapt their responses. It’s a method that helps people to take some of the “cultural reflexes” out of the equation and set themselves up for success. The methodology is widely applicable, whether the goal is to increase sales, build strategic partnerships or maximize the potential of a diverse customer base. Given a tool kit for helping to navigate the most complex cross-cultural interactions, participants will be empowered to control their behaviors, anticipate and identify potential cultural crashes BEFORE they happen, and transform obstacles into opportunities.

EXCELLENCE IN CUSTOMER SERVICE

This talk examines the dynamics of Customer Service from an internal and external perspective, whether you are interacting with customers within your own company or outside of it. Participants will be allowed to explore the diverse values and expectations that people bring to every service encounter and the impact they have on day-to-day exchanges.  They will learn the key to avoiding the “10 Syndrome” and consistently exceeding customer expectations, as well as recognize the three different levels of expectations and how they impact success. This talk also focuses on creating a more consistent, predictable, and familiar service experience for internal and external customers.

THE INCLUSION EQUATION

How do you open your mind to alternate ways of thinking? How can you identify opportunities to adapt your programmed responses to what’s happening around you? Everything from the great resignation to cancel cultures to a drive for more equity and equality to simply connecting and communicating effectively has challenged our ways of living and working. Given a simple and practical toolkit to gain and embed the power of new inclusive perspectives into their lives, participants will be empowered to control their behaviors, recognize a few of their conscious and unconscious biases, and transform obstacles into opportunities.