For more than a decade, Michael Landers has been captivating diverse audiences through his live speaking events, engaging more than 35,000 people on five continents. His interactive and entertaining presentations resonate with people from all walks of life and careers: from CEOs to college students, to those in sales, engineering, marketing, design, hospitality, finance, and education, and countless other fields that that have become increasingly multicultural arenas.
Audience member are led on an eye-opening journey of self-discovery in which they begin to uncover the many ways that their own culture shapes their perceptions and behaviors, impacting everything they need and want to accomplish in their jobs and personal lives. In turn, this increased awareness enables them to establish more productive, profitable and peaceful connections with people from all walks of life — and from all corners of the world.
All presentations are completely customizable to the client’s specific needs including their industry, geographic location, audience, length of presentation, etc.
Most popular speaking topics include:
GROW YOUR GLOBAL IQ
This talk introduces the Cultural ROI™ technique that enables people to RECOGNIZE cultural cues, OPEN their minds to alternate ways of thinking, and IDENTIFY opportunities to adapt their responses. It’s a method that helps people to take some of the “cultural reflex” out of the equation and set themselves up for success. The methodology is widely applicable, whether the goal is to increase sales, build strategic partnerships or maximize the potential of a diverse customer base. Given a tool kit for helping to navigate the most complex cross-cultural interactions, participants will be empowered to control their own behaviors, anticipate and identify potential cultural crashes BEFORE they happen, and transform obstacles into opportunities.
EXCELLENCE IN CUSTOMER SERVICE
This talk examines CUSTOMER SERVICE from both an internal and external perspective, whether you are interacting with customers within your own company or outside of it. Participants will be given the opportunity to explore the diverse array of values and expectations that people bring to every service encounter and the impact they have on day-to-day exchanges. They will learn the key to avoid the “10” Syndrome and consistently exceed customer expectations as well as recognize the 3 different level of expectations and how they impact success. This talk also focused on how to create a more consistent, predictable and familiar customer service experiences for both internal and external customers.
This talk focuses on how to effectively apply management and leadership skills in multicultural settings by examining and identifying you own communication style. Participants will achieve this by first examining and identifying their own communication style and exploring how cultural, personal, and interpersonal factors affect it. From here, participants will consider effective ways of leading and managing in international and intercultural arenas.
CORE: NEW MANAGER Skills
This talk focuses on skills related to managing effectively. Participants will be given the opportunity to better understand their role and responsibilities as a manager, what their and their team members expectations are, explore the notion of being a coach, utilize effective modes of communication related to engagement, recognition, establishing a culture of accountability, delivering constructive feedback and building trust.
THE CONFLICT OF NEGOTIATION
This talk focuses on the premise that conflict is at the core of every negotiation. It gets people to examine how their personal feelings about conflict impact their ability and comfort level with negotiations. People will also become familiar with the different styles of conflict and how they influence one’s ability to persuade and bargain. Negotiation styles within specific cultural and religious contexts can also be examined.
COACHING THE CUSTOMER
This talk focuses on developing critical communication skills in which participants explore the different types of customers they may encounter and understand the structure and benefits of an engaging in a coaching practice. They will explore the structure and benefits of adopting a coaching mentality with a strong emphasis on the art of present listening and hyper-focused questioning techniques to help facilitate sales and build client relationships.
Additional Popular Topics
Platinum Rules for Strong Relationships
Explore whether you treating others the way you want to be treated or the way they may want to be treated.
Consciously Cultivating Company Cultures
Cultures exist whether we intend them to or not. This talk explores the power of consciousness and cultivation of intended cultures that actually work@work.
Discover the nine types of influencing styles, how and when to use them and the benefits and consequences of each. Determine your personal and organization’s preferred style and the difference between influencing for resistance, compliance and commitment.
The Power or Three
Three questions asked to over 35,000 people around the world in the past 10 years. The answers reveal three simple ways you can boost your self-awareness, connect with colleagues and customers more quickly and build relationships that last longer.
Explore the cultural dynamics of these relationships (gender, ethnicity, tenure, etc.) and explore effective ways to influence and support others more positively and effectively.
The Male Mind
Explore the impactful world of evolutionary psychology and how it has shaped the male dominated culture in business, tech and most of today’s societies.
Michael in Action
What People Are Saying
The most powerful influence on attitude and behavior is one’s culture – and this book shows you how to be more effective with more people from different cultures.
Brian Tracy – Author, How the Best Leaders Lead
I wish I had this book sooner! Between working abroad in India and starting a company in NYC, I've found myself in so many situations where I didn't know what the cultural norm was, and I know this book would have helped me adjust to otherwise unfamiliar situations much more quickly. I can't wait to apply the lessons I've learned from Culture Crossing to situations I know I'll find myself in in the future.
Liz Wessel - Co-founder & CEO | WayUp
Michael is one in a million. He combines a rare and deep understanding of global cultural issues with humor to create awareness on one of the most important topics of our era. His stories and teachings have been invaluable for us at SAP Academy, as we have trained hundreds of millennials from over 50 countries in our global training facility. If you If you serve in any organization or role in which you work with people from different cultures, run, don’t walk, to read this book.
Rae Kyriazis – Global Vice President - SAP
Understanding culture is the key to creating and maintaining successful relationships in this increasingly global world. This book is a must-read for those just entering the workforce to the leaders of top companies.
Alex Churchill - Exec Chairman: VonChurch, CEO Gamesmith
Drawing upon his own extensive international experience, Michael has created an indispensable tool for anyone who interacts with people from other cultures. (And who among us doesn't?!) Michael's insights, told in an easy-to-follow style and illustrated with eye-opening anecdotes, will help so many global citizens open up their minds and better understand each other -- more easily accomplishing their mutual objectives.
Luciana Duarte - Global Head of Employee Communications, Engagement and Culture - HP Inc.
The most profound reality we face as marketers is the multicultural fractionalization of our marketplace. We are perplexed by this so we continue to talk in our own voice rather than learning how to listen to these diverse voices with an empathy that is agile and truly customer centric. Michael Landers has changed the way our people think and act with his method and teaching.
Bill McDonough - SVP & Chief Marketing Officer - MI Homes