CULTURE
Our Culture practice is dedicated to helping organizations build and sustain consciously productive corporate cultures. We offer various services designed to help our clients diagnose, realign, and cultivate their company cultures. From providing employees with the skills needed to interact effectively across cultures to training in cross-cultural communication, sales, negotiations, and customer service, we have the expertise and experience to ensure success in today’s fast-paced and highly competitive global multicultural marketplace.
Our Offerings Include
Cultivating a new culture that aligns with the organization's values and goals.
Diagnosing the difference between intentional and unintentional cultures at work.
Realigning existing cultures to better support the current vision, mission, and overall organizational goals.
Training in cross-cultural communication, sales, marketing, negotiations, and customer service.
Coaching for executive leaders who are leading global functions and team.
Pathways to Transformation
Workshops
Assessments
Content Licensing
Train-the-Trainers
Consulting
Coaching
CNHI Industrial
Case Study: Cultivating a Culture of Inclusion
63,000 + employees operating across 180 countries
Key Stakeholders: CEO, Executive Leadership Team, 150+ Senior Vice Presidents & Directors, 10,000+ staff based globally
Duration: 12 months
Methods: Consulting, 1:1 Coaching, Group Coaching, Workshops, Content Creation, Train-the-trainer
Process
Discovery sessions with the CEO, leaders of Learning & Development, and Diversity & Inclusion.
Design sessions with leaders of Learning & Development and Diversity & Inclusion.
Delivery of a half-day Foundations of Inclusion workshop for the CEO and the Executive Team.
1:1 Inclusivity Coaching sessions for each member of the C-Suite.
Delivery of 30 half-day Mental Models of Inclusion workshops for Senior Directors and VPs based globally.
Delivery of 15 half-day Inclusion in Action team building workshop sessions for each member of the C-Suite along with their direct reports.
Follow-up 1:1 Inclusivity Coaching sessions for each member of the C-Suite.
Delivery of a series of live-webinar talks on Inclusion to 7500+ employees in North America.
Ongoing consulting with heads of Diversity and Leadership Development.
Outcomes
An improved company culture with a more welcoming, supportive, and inclusive work environment that fosters open-mindedness, diversity, and respect.
Improved employee morale, as individuals felt more valued and respected.
A strengthened reputation and brand image, with customers and stakeholders perceiving the company as a diversity, inclusion, and innovation leader.
Increased innovation and creativity, as diverse perspectives and experiences led to fresh ideas and approaches.
Increased focus on diversity and bias awareness led to reduced discrimination and prejudice and a more equitable workplace.
Improved leadership skills, with managers and executives receiving training and coaching on promoting diversity and inclusion and managing teams more effectively.
Enhanced innovation and problem-solving skills, with teams working more effectively and efficiently to find new and creative solutions to challenges.
Leadership
Our Leadership Practice supports leaders in harnessing their thoughts and emotions, recognizing and mitigating personal biases, and growing their capacity to lead more consciously. Self-aware and present leaders are better equipped to make informed decisions, communicate effectively, lead with empathy, and have a lasting, meaningful impact.
Our Offerings Include
Leading Globally: We help leaders understand the complexities of teaching in a global environment, including cultural differences, cross-border communication, and managing remote teams.
Accountable Mindset: We support leaders in understanding the key differences between accountability and responsibility and how to balance these two crucial elements of leadership effectively.
Leadership Bias: Identifying and limiting biases and non-productive behaviors that can undermine leadership effectiveness.
Hallmarks of Present Leadership: We support leaders in developing the skills needed to lead more consciously and presently.
Lead the Company Way: We understand that every company has its unique culture, values, and way of doing business. We work with leaders to help them align their leadership style with the company's leadership style.
Pathways to Transformation
1:1 Coaching
Group Coaching
Assessments
Consulting
Retreats & Off-Sites
Workshops & Seminars
Uber
Case Study: Leading with a Global Mindset
22,000 + employees operating across 70 countries
Key Stakeholders: VPs, Directors, Senior Leaders & Managers
Duration: 4 years and ongoing
Methods: Consulting, 1:1 Coaching, Group Coaching, Workshop Delivery, Content Creation, Keynote Delivery
Process
Discovery sessions with the leaders of People Development, Leadership Development & Learning, and other heads of specific business units.
Design sessions with leaders of People Development, Leadership Development & Learning, and other heads of specific business units.
Multi-year delivery of a series of half-day workshops focused on Global Leadership, Accountability, and Influence for senior leaders worldwide.
Ongoing 1:1 Global Leadership Coaching sessions for Senior Leaders based in Japan, Taiwan, and the greater APAC region.
Multi-year 1:1 Global Leadership Consulting engagement for Global Leaders in People Development.
Delivery of a series of team-building sessions focused on trust, inclusion, and collaboration for various global teams and functions.
Outcomes
Improved Collaboration: Leaders built more robust relationships, allowing for better communication and teamwork between employees, departments, and divisions.
Increased Productivity: Leaders felt more empowered to take the initiative, trust each other, and work together effectively, which produced higher quality work.
Improved Employee Retention: Leaders could implement the strategies and skills they learned to make their employees feel supported, valued, and respected.
Increased Innovation: Leaders were more equipped to foster collaboration and inclusion, where their team members felt comfortable sharing their ideas and suggestions, leading to increased innovation and creative problem-solving.
Improved intercultural communication: Key leaders developed a better understanding of different cultural norms, values, and communication styles, leading to improved communication and collaboration across and within cultures.
Global market competitiveness: By developing cross-cultural awareness and understanding, the leaders were better equipped to compete in the international markets they were leading.
Organizations
Our Organizational Transformation Practice is dedicated to helping companies achieve their full potential by fostering change and growth. We offer a range of services that are tailored to meet the unique needs of each of our clients and provide guidance and support for organizations as they navigate the transformation process.
Our Offerings Include
Consulting: We work with you to understand your unique challenges and develop a customized solution to drive transformational change within your organization.
Discovery: Our discovery process involves a deep dive into your business to uncover areas of improvement and opportunities for growth.
Diagnostics: Our diagnostic assessments will help you identify strengths and weaknesses in key areas of your organization and provide actionable insights to drive transformation.
Assessments: Our assessments are designed to comprehensively evaluate your organization and help you understand how to optimize operations and achieve your goals.
Pathways to Transformation
Consulting
Coaching
Training
SAP
Case Study: Creation of Best-in-Class Global Sales Academies
110,000+ employees operating across 130 countries
Key Stakeholders: Global Vice Presidents of Transformation, Customer Success, Sales, and Academies
Duration: 9 years and ongoing
Methods: Consulting, 1:1 Coaching, Group Coaching, Workshops, Content Creation, Content Licensing, Train-the-Trainer, Keynote Delivery
Process
Ongoing series of discovery sessions with key stakeholders to determine the core behaviors that the academy graduates will gain.
Ongoing design sessions with key stakeholders to customize the content, learning structures, and overall academy experience.
Ongoing delivery of workshops to prepare the Academy Faculty to facilitate globally at a high level.
Ongoing delivery of seminars focused on Global Sales iQ, Coaching, Storytelling, Trust, Influence, and Customer Service for Academy associates and Global SAP Partners.
1:1 Coaching session for various Academy leaders focused on continuous improvement, innovation, and growth mindset.
Outcomes
Enhanced Teamwork: The culture of coaching imbued within the Academies encourages collaboration and teamwork among the graduates.
Improved Inter-departmental Communication: Cross-cultural awareness training helps academy graduates understand and appreciate different cultures, leading to better communication and collaboration with customers and colleagues.
Increased Sales Performance: A coaching culture instills a growth mindset, empowering academy graduates to perform to their best potential and more consistently achieve sales targets.
Higher Customer Satisfaction: Storytelling skills enable academy graduates to engage better and connect with customers, resulting in higher customer satisfaction and repeat business.
High Performance: Self-awareness enables employees to understand their strengths, weaknesses, and preferences, leading to improved performance and job satisfaction.
Stronger Customer Relationships: Presence and excellence in customer service result in stronger customer relationships, leading to increased customer loyalty and referrals.
Enhanced Reputation: The Academy experience creates a unique experience, boosting the company's reputation and brand value and gaining a competitive advantage over other tech companies.
The Integrated Excellence Instrument
The Integrated Excellence Instrument (IEI) is a unique diagnostic tool for unlocking the full potential of your organization. It is expertly designed to evaluate the convergence of culture, operational excellence, and organizational effectiveness by focusing on the four key areas essential to any organization’s growth and success: Productivity, Alignment, Culture, and Customer Centricity.
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The Integrated Excellence Instrument (IEI) provides a deep dive into:
Productivity: The productivity of an organization is crucial to its success. The IEI evaluates your company's productivity by examining key factors such as goals, decision-making, and inefficiencies.
Alignment: Alignment is a crucial determinant of organizational effectiveness. The IEI evaluates your company's alignment by examining the type, level, and frequency of collaborations across the organization.
Culture: Culture is the foundation of any organization. The IEI evaluates your company's culture by examining individual capacity levels, recognition, feedback loops, innovation, and risk tolerance.
Customer Centricity: The customer is at the center of any business, and their satisfaction is crucial to the success of your organization. The IEI explores the quality of customer interactions, expectation realities, and your workforce’s overall alignment on purpose.
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Enhanced Productivity: Gain insights into the areas holding your company back from reaching its full potential. The IEI will provide a clear understanding of what is working and what needs improvement, so you can focus on the areas that matter most.
Improved Alignment: Ensure your employees work and collaborate effectively towards the same goals and objectives. The IEI will identify areas of misalignment and friction, so you can take steps to get everyone on the same page.
Strengthened Culture: Cultivate a positive and productive workplace culture. The IEI will provide you with a comprehensive understanding of your company's culture, so you can make needed adjustments to create a work environment that fosters collaboration, connection, and innovation.
Exceptional Customer Experience: Delight your customers and exceed their expectations. The IEI will help you better understand how your employees see the customer, so you can make the necessary changes to continue providing them with the best possible experience.
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The IEI is a 25-question online survey that takes 15-25 minutes to complete and can be administered to individuals on specific teams, departments, or part of a whole organization.
The results are plotted on a scale that highlights specific behaviors that may be beneficial, potentially harmful, or clearly detrimental to the success of a team, department, or whole organization.
The results are presented in a comprehensive, easy-to-read report with specific recommendations leaders can quickly implement simply and practically.
The process includes a meeting with expert consultants before and after the implementation of the IEI.
The IEI is based on the following:• 20+ years of research and real-world experience in culture, operational excellence, and organizational effectiveness.
• Proven methodologies that have been successfully implemented in various industries, including finance, technology, telecommunications, manufacturing, hospitality, and consumer goods.
• Extensive experience working with leading global Fortune 100 companies.
Contact us to learn more, or download the IEI information sheet:
Additional Engagements
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Global Effectiveness
Design and delivery of a company-wide Global Effectiveness program for staff, managers, senior managers, directors, and vice-presidents based in the U.S., E.U., APAC, Latin America, and the Middle East.
Topics Included:
Communicating Across Cultures
Selling & Marketing Across Cultures
Global Negotiations
Global Team Building
Managing Virtually
Country Specific Briefings
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Excellence in Customer Service
Design and Delivery of a series of customized Excellence in Customer Service workshops for 3000+ employees in 27 different divisions across the USA.
Topics Included:
Values and expectations that people bring to a service encounter.
Avoiding the “10” Survey Syndrome
Consistently exceeding customer expectations.
Recognize the potential impact value differences can have on business and day- to-day exchanges.
Increase the level of Accountability on and between each team.
Create a more consistent, predictable and familiar customer service experiences for both internal and external customers.
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Success Across Cultures
Design & Delivery of a multiple division cross-cultural effectiveness program for professionals in Sales, Marketing, Design, Customer Service and Construction departments across the USA.
Topics Included:
Communicating Across Cultures
Selling Across Cultures
Global Negotiations
Deep Dives: India and China
Customer Service Across Cultures
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The Start-up: Core Leadership Skills
Design & Delivery of a company-wide leadership skills programs for up and coming managers working at this hyper-growth startup.
Topics Included:
Expectation & Goal Setting
Recognition & Reward
The 1:1
Team Formations
Managerial Coaching Skills
Delivering Effective Feedback
Motivating & Engaging Team Members
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Diversity & Inclusion
Design and delivery of a National Diversity and Inclusion program for all levels of employees based in the U.S.
Topics Included:
Managing a Diverse Workforce
Communicating Across Cultures
Generational Diversity
Managing Virtually
Employee Retention and Engagement
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Managing at a Start-Up
Design & Delivery of company wide coaching and skill building program for young leaders and managers who are new to their roles in the workforce.
Topics Included:
Communication
Trust & Influence
1:1 Coaching
Delivering Effective Feedback
Motivating & Engaging Team Members
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